First, choose your favorite product, size, color, and quantity. 

Then, click on the "Add To Cart" button. You'll see your selected items in the cart page. If you have any special requests, you can leave a note about your order.

After that, click on the "Checkout" button.

Fill in all the required information in English.

Next, click on the "Proceed To Shipping Method" button. If your item qualifies for free shipping, you're all set!

Finally, click on the "Proceed To Checkout" button, select your preferred payment method, and complete your payment.

We welcome payments via all major credit cards and PayPal.

Full payment is required before shipping.

To proceed with payment, simply click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping bag. Once you enter your contact information, you'll be directed to the appropriate payment platform.

Credit card users can pay with:

• Visa
• MasterCard
• American Express
• Discover

We implement multiple security measures to safeguard your information. Firstly, your credit card details are never stored by Savanah Jewelry; they remain the exclusive property of the cardholder at all times—before, during, and after the purchase. Additionally, all transactions are conducted through secure payment forms utilized by millions daily, employing robust encryption provided by third-party payment processors.

Furthermore, credit card sales are exclusively processed via a fully secured and reputable third-party payment processor. Throughout your checkout process, industry-standard 128 Bit SSL encryption is in place to shield your sensitive data.

Our esteemed online payment partners continuously monitor transactions for any suspicious activity, promptly flagging potentially fraudulent transactions for manual verification by our team. In instances where fraud cannot be definitively ruled out, the transaction is temporarily suspended, and the customer is kindly requested to furnish identity documents. These documents assist us in confirming the legitimacy of the purchases, ensuring they are indeed made by the genuine cardholder.

The prices shown on our website are tax-free, meaning you may need to cover duties and taxes upon receiving your order. Import taxes, duties, and any associated customs fees may be applied once your order reaches its destination, as determined by your local customs office. It's your responsibility to settle these charges and taxes, as they won't be covered by us. We're not liable for delays caused by customs procedures in your country.

For detailed information about charges, please reach out to your local customs office. The recipient assumes the role of importer of record and must adhere to all laws and regulations of the destination country, including those governing the lawful import of our products. We're not accountable for orders confiscated by customs authorities in destination countries.

At Savanah Jewelry, our focus is on delivering consistently reliable products and offering top-notch customer service. We curate our selection from various parts of the globe because while some items originate from the US, many others are simply unavailable domestically. To ensure a diverse range of products that you'll adore, we cast our net wide to locate the finest manufacturers crafting exceptional goods.

Savanah Jewelry is delighted to cater to customers worldwide.

To expedite package delivery times, we maintain inventories in major cities globally. However, not all products are available in every inventory location. Consequently, your order may ship from an inventory that isn't nearby. We appreciate your patience in such cases, and rest assured, your product will reach you. Shipments are handled via USPS, ePacket, EMS, and all come with tracking numbers.

Processing Time:

Orders are typically processed within 1 - 3 business days. You'll receive an email notification once your order has been dispatched from our warehouse. Kindly keep an eye on your inbox.

Shipment Packaging:

For logistical reasons, items within the same order may be dispatched in separate packages. As a result, you may receive your products in multiple shipments. Each package containing your product(s) will be accompanied by a shipping confirmation email. Please note that deliveries may occur at slightly different times.

We understand the importance of your order!

At Savanah Jewelry, we offer package tracking for our customers. If the tracking indicates that your items have been delivered but you haven't received them, please first check around your neighborhood in case they were delivered to another address by mistake. It's also worth asking family members, roommates, or others who may have accepted the package on your behalf. Sometimes, packages are left with property managers or apartment offices.

If you haven't received your product and notify us within 7 business days after the expected delivery date, we'll investigate with the courier to determine the status of your package. If the courier confirms delivery but you still haven't located your package, Savanah Jewelry cannot be held responsible.

However, if the courier reports that the package was undelivered, we'll reach out to you to discuss alternative arrangements for your order. This might involve resending the package or providing a full or partial refund of the amount paid.

It is the customer's responsibility to ensure that the shipping address is accurately filled out in English. Once an order is placed, the information is forwarded to our fulfillment team, which takes 1-2 business days to process. Subsequently, the fulfillment team sends tracking codes to the data entry team for updating and sends a shipping confirmation email to the customer. If any changes need to be made to the shipping address, please contact the Savanah Jewelry Support Team at support@savanhjewelry.com within 12 hours of placing the order.

Please verify that all provided information is correct and in English before submitting the order to prevent potential mail losses or other mishaps.

NOTE: For customers who provide a shipping address different from their permanent address, we cannot be held responsible for lost or undelivered parcels, or if the customer has moved from the provided address.

Savanah Jewelry will not be held liable for undelivered orders due to incorrect shipping information provided by the customer. We will only reship the order if it is returned to us, and the customer will be responsible for the return shipping cost (depending on their preferred shipping method) plus processing fees ($4.99 USD) for reshipping the order. No refunds will be issued for orders lost due to incorrect shipping information provided by the customer.

Once your items have been dispatched, we'll send a notification email to your registered email address. Typically, the tracking number becomes available within a few days of dispatch.

Please be aware that tracking information might not be activated until the product leaves its original country, often due to customs procedures. We appreciate your patience, and rest assured that tracking information will be updated as soon as possible.

You can monitor the status of your order by clicking here.

Savanah Jewelry offers two types of items, each with slightly different refund policies:

Retail Items: These come with a full 60-day refund guarantee. If you're not satisfied with the item or it's defective, we'll either replace it at no extra cost to you or provide a full refund upon return.

* Please note: The customer is responsible for return shipping costs.

Free Promotional Items: Due to the nature of these free promotional items, refunds are not applicable since you're not paying for the item itself. While you cover the shipping cost, it's non-refundable as it's used for shipping the item.

Please be aware: The customer is responsible for return shipping costs in the case of exchanges. If you have any questions about your return, feel free to contact us at support@savanahjewelry.com

We're deeply sorry to hear about this!

While we do take precautions by shipping all orders with bubble bags and gift boxes to safeguard the jewelry, if, by rare chance, your item(s) arrived damaged, please reach out to us at support@savanahjewelry.com We'll promptly send you a new order at absolutely no cost to you.